Hardware and Software Support Engineer

Benefits

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Position Support Engineer Job Description: We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products. You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential. Skills / Responsibilities Ensure the performance, quality, and responsiveness of products, Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site. Help develop and maintain documentation in process and operational areas of the products Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site. Adding, editing and manipulating sensor pairs, devices and routes Reporting functionality support Gather requirements around functionality and translate those requirements into elegant functional solutions. Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server. Assist client with troubleshooting networking issues which may reside on their network. Monitoring of these devices and services to ensure optimal up-time and reliability. Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues. Keep up to date on the latest industry trends in mobile technologies, Ability to work in a fast-paced, high-effort, dynamic work environment, Fast learner of new and emerging technologies. Minimum 3-years' experience in hardware and software support, Preferred Bachelor's Degree in Computer Science or related field, Experience with networking technologies both hardware and software Familiarity with Git, GitHub, Jira, and Agile development methodologies, Familiarity with continuous integration, Self-motivated with the ability to focus on product delivery, Strong analytical, troubleshooting/problem solving skills, Well organized and ability to document processes. Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company's retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities. Contact Information and Application Deadline Please send your resume, including salary history and expectations TrafficCast International is an equal opportunity employer.

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