Credit & Collections Officer (NSW)

About the role

As a Credit & Collections Officer , you'll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment. Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call , designed to support quality conversations and effective resolution Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions Review and assess customer accounts to identify risk, next actions, and appropriate outcomes Support customers experiencing financial hardship by identifying fair and sustainable solutions Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews. Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices. Core Requirements : This role is fast‑paced and dynamic, requiring strong competency skills - including navigating multiple systems, managing several screens at once, and confidently t alking while t yping . You'll also be operating on a dialer and managing high‑volume call activity , which means strong mult i - t asking and attention to detail are key. We're looking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally, you will bring: P revious experience in a call or contact centre environment (e xposure in credit, collections, or financial services is highly regarded ) Strong communication skills, with the ability to engage professionally and empathetically with customers and internal teams Confidence working across multiple systems, policies, and data in a fast - paced environment A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development Proficient in Microsoft Office Suite (Outlook and Excel) Strong attention to detail and accuracy Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed. Important things to know: Full - time Permanent opportunities are available Attractive salary package plus bonus/benefits 100% office-based role due to security, system access and real time coll abora tion within the Credit team You must commit to 4-6 weeks of paid, onsite training delivered at Eastern Creek . After completion, the role can be based in either Eastern Creek or the CBD office locations. (Fortnightly roster) Monday - Friday shifts: 8.30am-4.30pm, 9.00am-5.00pm and 9.30am-5.30pm No weekends or late evening shifts Must have Full Working rights in Australia Ability to successfully complete and clear all required background and criminal history checks What happens next? Applications will be reviewed on an ongoing basis as part of our active recruitment process. Suitable candidates will be invited to complete an initial video interview. Shortlisted candidates will then be progressed to an in-person interview should they meet the requirements of the role With a career at Transurban, you'll enjoy a range of benefits, including: 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well Learning and development opportunities to support your career interests Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more Share offers and insurance benefits Social activities, community give-back programs and paid volunteer days We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander p

Benefits

Additional Information

Credit & Collections Officer S ydney (Eastern Creek or CBD location ) Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions - building and operating safer, smarter, and more sustainable roads - to solve pressing transport challenges that are slowing cities down. Are you a Credit & Collections Officer looking for your next opportunity? We're seeking an experienced and high potential C ollections professionals across Sydney to support upcoming and urgent hiring needs within our Credit team.

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