Email Services Lead

About the role

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Email Services Lead to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Responsibilities

• Leads an operations team to deploy, operate, and maintain efficient Microsoft Exchange and Outlook configurations and associated, retention, archiving, and integrations
• Manages team of technical personnel performing 24/7 support to customer
• Monitors email system usage, including verification of proper classification markings, security, and audit capabilities that meet IC and DoDIIS requirements on all network fabrics
• Monitors and maintains inbound and outbound connections to other email systems, relays, proxies, and related infrastructure for fault-tolerant, multi-site email delivery
• Enforces audit, archiving, and retention policies, automations, and storage for email and related content to meet all IC, DoDIIS, DoD, and Federal laws, policies, and regulations
• Coordinates with other Operations teams on data and storage performance for email services
• Manages accounts, groups, and policies that incorporate PKI and other (multifactor) authentication schemes for physical, web, and mobile device client applications and their connections to back-end services
• Analyzes requirements, concepts of operations, and system architectures to deploy, operate, and maintain engineered and tested infrastructure components in line with program vision and objectives
• Collaborates with Engineering teams and customer stakeholders to refine requirements and ensure availability, reliability, resiliency, and operability objectives are well understood and achievable
• Executes Tier 3 level activities, including incident analysis and resolution, troubleshooting, break/fix work, and hands-on touch labor for all devices, components, and solutions
• Monitors system capacity, performance, and configurations to ensure high availability, reliability, and SLA compliance, while proactively detecting trends to prevent incidents.
• Works in small teams or independently to perform schedule and ad hoc maintenance, update, and upgrade activities per authorized service interruption schedules
• Works with technical writers to develop and maintain knowledge base artifacts, SOPs, documentation, and other operations supporting information
• Participates in Continual Service Improvement (CSI) and innovation activities; researches new technologies and capabilities, analyzes and articulates to stakeholders the benefits of revisions or evolution of current infrastructure ecosystems
• Utilizes lab facilities to investigate incidents, evaluate the feasibility of new designs/technologies, and develop test cases/scripts to ensure complete test coverage prior to deployment.
• Develops test cases and scripts for Beta and Acceptance tests for all designs and component configurations.
• Manages transfer of engineered solutions from Engineering teams throughout Acceptance testing and Blue/Green fielding
• Coordinates with Engineering personnel for advanced troubleshooting and break/fix services within areas of experience
• Provides continuous patch management for email infrastructure across all networks and security domains
• Provides information and/or coordinates on approved Plan of Action and Milestones (POA&M) as necessary
• Aids in creation of content required documentation, reports, and data adhering to schedule, format, and content requirements specified by the contract

Requirements

• Required:
• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
• Experience leading people or projects
• Microsoft Certified Windows Server Hybrid Administrator Associate
• DOD 8140 Certification applicable to role (minimum Security+)
• An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
• Minimum 6 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions
• Willingness to learn new skills and new technologies.
• Desired:
• Degree in Science, Technology, or Engineering
• Experience leading a distributed technical team
• Familiarity with IC ITE services and classified environments
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Benefits

Additional Information

Job Title: Email Services Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * *

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