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Mid-Market Customer Success Manager (Remote)

External
teramind logoTeramind · Brisbane
Full-timeRemote3w ago
HubSpotRisk Management
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About the role

As an Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes. At Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments. We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.

Responsibilities

  • Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
  • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
  • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
  • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
  • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements

  • 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
  • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
  • Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
  • Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
  • Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)
  • Korean speaking is a plus!!

Benefits

This is a remote job. Work from anywhere! We've been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.Additionally:Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.Competitive compensationCareer growth opportunitiesFlexible paid time offLaptop reimbursementOngoing training and development opportunitiesAbout our recruitment processAll roles require reference and background checksTeramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

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