Staff Operations Manager

About the role

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our plaƞorm powers modern business models - from subscripƟons and usage-based pricing to AI-driven and outcome based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We've led the SubscripƟon Economy for more than a decade. Now we're evolving again by building the definiƟve plaƞorm for quote to cash and helping companies moneƟze their products and services with an adaptable, AI-ready foundaƟon. The Team & Role We are seeking a highly moƟvated and excepƟonally bright person to join our Zuora India leadership team as a Staff OperaƟons Manager. This role will be instrumental in driving the operaƟonal effecƟveness of the Zuora India with the global Zuora organizaƟon, ensuring seamless execuƟon of our strategic prioriƟes, and facilitaƟng effecƟve communicaƟon across the team and with senior leadership. This is a high-impact opportunity for a driven individual to contribute significantly to the growth and success of a dynamic technology company. ResponsibiliƟes:  Run the Business: Manage and opƟmize the Zuora India operaƟons, including planning, execuƟon, and reporƟng of key meeƟngs, reviews, and communicaƟon cadences. This includes preparing materials for execuƟve staff and other meeƟngs.  Strategic Planning Support: Support the leadership team in developing and execuƟng strategic plans, including roadmap planning, resource allocaƟon, and performance tracking.  Cross-FuncƟonal CollaboraƟon: Facilitate effecƟve communicaƟon and collaboraƟon between groups within Zuora India, and across the globe, including various P&T organizaƟons and sites, sales, markeƟng, and customer success.  Special Projects: Lead and manage special projects as assigned by the leadership, oŌen involving cross-funcƟonal teams and requiring strong project management skills.  Program Manage: Manage, and/or contribute to the, execuƟon of Zuora India projects and programs, coordinate informaƟon flow, and ensuring follow-up on key acƟon items unƟl closure.  Data Analysis and ReporƟng: Analyse operaƟonal data to idenƟfy trends, insights, and areas for improvement. Develop and deliver clear and concise reports and presentaƟons to senior leadership. Required Competencies and Skills:  CommunicaƟon: Both wriƩen and verbal communicaƟon, including presenƟng data and insights to senior leadership and other members of the organizaƟon.  Leadership: Leading meeƟngs and facilitaƟng discussions with execuƟves, as well as managing cross-funcƟonal teams.  AnalyƟcal and Problem-Solving: IdenƟfying trends, analysing data, presenƟng soluƟons, and making decisions based on insights.  OrganizaƟonal and Project Management: Managing mulƟple projects and prioriƟes effecƟvely in a fast-paced environment.  ProacƟve and Results-Oriented: Taking iniƟaƟve and ensuring that strategic prioriƟes are executed effecƟvely.  Interpersonal Skills: Building strong relaƟonships with stakeholders across the company.  Adaptability: Quickly learning and synthesizing new informaƟon, especially in a dynamic environment. Your experience  Must - A degree in Computer Science or equivalent. With a minimum 2 years of experience in a technology-related field (e.g., soŌware development, product management, technical consulƟng, or similar).  Prefer - Experience in operaƟons program management and/or a MBA.  ExcepƟonal communicaƟon skills, both wriƩen and verbal, including strong presentaƟon skills.  Proven ability to lead meeƟngs and facilitate discussions with senior execuƟves.  Excellent analyƟcal and problem-solving skills, with a data-driven approach.  Strong organizaƟonal and project management skills, with the ability to manage mulƟple prioriƟes effecƟvely.  Highly moƟvated, proacƟve, and results-oriented with a strong work ethic.  Excellent interpersonal skills and the ability to build strong relaƟonships with stakeholders at all levels.  Comfortable working in a fast-paced, dynamic environment.  Demonstrable ability to quickly learn and synthesize new informaƟon.  Desired Experience - Experience with Agile methodologies and operaƟonal excellence frameworks. LocaƟon and Work Arrangements  This is a role based at the Zuora offices in Bangalore. It is a hybrid posiƟon. #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate oŌen and learn constantly-it's exciƟng. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world. As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:  CompeƟƟve compensaƟon,

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