Sr. IT Service Management & Automation Governance Manager

About the role

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs. What We Do: Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com , and follow the company on LinkedIn , X and Facebook . ( *in collaboration with AbbVie ) This role is responsible for leading the strategy, governance, and continuous transformation of IT Service Management (ITSM) and Automation across Neurocrine. This role defines and drives company-wide standards, frameworks, and roadmaps for IT service delivery, automation, and technology portfolio optimization. Acts as a recognized subject matter expert, influencing senior leadership and cross-functional stakeholders to align IT capabilities with evolving business needs and industry trends. Special focus on Information Technology Infrastructure Library (ITIL) management, financial tracking, application rationalization, and automation. _ Your Contributions (include, but are not limited to): Govern the core ITIL practices (Change, Incident, Problem, Service Request and Asset Management, providing oversight and continuous evolution of ITIL practices. Monitor licenses and contracts for core IT platforms to ensure timely renewal or retirement ahead of expiration dates. Enter requisitions and contracts for approval and monitor approval progress. Influence IT investment strategy and cost optimization in partnership with Finance including reviewing, monitoring and tracking department spending. Accurately update records of software inventory and attributes. Identify and drive application rationalization efforts and cost savings Drive automation strategy and adoption through identifying and implementing low/no code automation across the IT Operations ecosystem Serve as a trusted advisor to senior IT and business leadership, influencing decisions on technology strategy, investments, and operating models Anticipate industry trends and emerging technologies to recommend innovative improvements to IT service delivery and automation Define and institutionalize best practices, tools, and operating models for ITSM and automation across the organization Lead governance forums and establish decision-making frameworks for prioritization, risk management, and resource allocation Other duties as assigned.

Requirements

• Bachelor's degree in information technology, Computer Science, Business, or related field and 8+ years of experience in the pharmaceutical industry
• ServiceNow certification (Administrator or ITSM Implementation Specialist preferred)
• TIL v4 certification (Foundation required; Intermediate preferred)
• 8+ years of progressive experience in IT Service Management, IT Operations Governance, or Enterprise IT environments
• Demonstrated ownership of core ITIL practices including Change, Incident, Problem, Service Request, and Asset Management
• Strong understanding of IT governance frameworks (ITIL v4, COBIT, ISO-aligned controls)
• Experience operating in a regulated environment (biotech, pharma, healthcare, or similar)
• Proven ability to design, improve, and govern ITSM processes within ServiceNow
• Experience managing software licensing, contract renewals, and vendor governance processes
• Strong financial acumen with experience partnering with Finance on budget tracking and spend management
• Experience leading application rationalization or technology portfolio optimization efforts
• Hands-on experience driving automation initiatives across IT operations
• Experience defining enterprise standards, operating models, and governance structures
• Strong understanding of industry trends and ability to translate into strategic initiatives
• Neurocrine Biosciences is an EEO/Disability/Vets employer.
• We are committed to building a workplace of belonging, respect, and empowerment , and we recognize there are a variety of ways to meet our requireme

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at neurocrine? Share your experience