Guest Relations Officer (HighHouse/NOVA)

About the role

Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings. Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up. Answer calls, note down booking reservations, and update accordingly. Manage and operate POS systems, including all card and cash transactions. Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions. Check and ensure bills' accuracy before printing it for guests. Balance cash floats at the start and end of each shift, maintaining financial integrity. Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests Handle delivery platform apps and process orders promptly and effectively Set up tables and service areas according to SOP Assist to clear tables and dishes from the dining area and side stations. Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary. Assist in beverage preparation and support daily kitchen operations. Follow and ensure appropriate personal hygiene and sanitation procedures are met Any other duties as assigned by Management. High school diploma or equivalent Previous experience in customer service, call centre, or restaurant settings is preferred. Excellent communication skills; verbally and in writing. Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy. A team player to work collaboratively in a team environment Proficiency in POS systems and online booking systems (I.e., Chope) Possess organizational and team management skills with a strong and professional approach to guest service.

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