Winter 26/27: Youth Ski and Ride School Supervisor

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Location: Frisco, Colorado Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility. Job Title: Youth Ski and Ride School Supervisor Job Status: Seasonal Compensation and Benefits: Compensation: Proposed hiring rate of $2,222.46 to $2,330.77+ biweekly amount, actual pay will be adjusted based on experience. Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. Job Summary: This position will primarily be working with our youth group lessons. Full-time, seasonal position. Ski and Ride School Supervisors are career and goal-oriented individuals with the ability to supervise all aspects of Ski & Ride School Operations. Responsibilities include engaging high levels of customer satisfaction, employee engagement and financial results, by using available technology, business & communication systems, supervising daily and seasonal staffing needs, training employees, forward planning, assigning and directing work; appraising performance, rewarding and discipline of employees; addressing complaints; resolving problems; scheduling, implementing orientation and exit procedures of employees; leveraging our programming, resources and people, to positively affect our revenue and labor performance. Current level 2 PSIA/AASI (or equivalent) certification with 3 years industry experience is required. Essential Duties and Responsibilities: Add value to the leadership team, the school and resort by being enthusiastically engaged from start to finish Supervise daily and seasonal staffing needs to maintain targeted class averages and engage employee and guest experiences. Monitor classes, look at teaching & technical content, lesson pace and guest service delivery. Maintain a high level of accessibility, profile, and visibility with employees Monitor splits, class averages, and return business for quality and budgetary controls. Receive feedback and recommendations from guests Provide support to instructors and guest service agents in situations where guest concerns escalate. Handle all inquiries and complaints in a professional and competent manner and when necessary, determine what kind of compensation would be appropriate to remedy the situation to create a win-win solution for Copper Mountain and the guest. Implement initiatives, content, and programs for new-hire training; certification training; returning staff training; company training programs. Train for self-improvement, leadership skills towards management, and career development. Own the Zone: example: Facilitate maintenance and upkeep of signage, grooming, and animation in ski and ride school meeting areas. Monitor grooming and uniform standards of instructors. Any special duties assigned by Ski and Ride School Managers Safely operate a snowmobile Understand and operate our resort software, RTP. Supervise and administrate Flaik GPS operations Proficient knowledge of Microsoft Office (Outlook, Excel, and Word) is required. Risk Management: Implement safety SOP's and always view the work environment in a way to ensure the safety and well-being of our staff and guests are primary focus. Report accident/incident in a timely manner following procedures and supplying proper documentation. Provide training and guidance for instructors to reduce guest/instructor incidents. Assess facilities, procedures, and environmental factors, which promote the comfort and safety level of SRS participants and all guests. Cooperate with Ski Patrol for accident reporting, sweep, and mountain emergencies. Coordinate the timely processing and administration of: Assigning general duties, piece, or request work, based on guest programming and business volumes Incident and accident reports Workers' Compensation claims Daily check-out for payroll Mid-season and End of season reviews Response to Guest communications Scheduling full- and part-time employees for daily staffing Employee-of-the-Month recommendations. Record locker assignments and combinations End-of-season instructor information Employee documentation (such as appraisals and written warnings) Performance Objectives: Develops a rapport with instructors quickly, establishing a connection with the instructor(s) almost immediately. Making each instructor feel special and unique will then build confiden

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