Workplace IT Engineer (f/m/d)

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About lemon.markets 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank group, we're adding a layer of resources and expertise to benefit from, while continuing to operate as an independent fintech with our own team, product, and start-up identity under the dwpbank umbrella. Your Mission: As a Workplace IT Engineer, you will have broad responsibility for ensuring employees at lemon.markets are set up and enabled for productivity and success. Your scope will range from onboarding and hardware lifecycle management to access management, internal support and workplace operations, helping create a smooth employee experience in a highly regulated environment. You will play a key role in making sure our teams have the right tools, access and hardware to do great work from day one. Moreover, you will help define and operationalize our Workplace IT function by improving processes, documentation and service quality as we continue to scale. You will: Own employee onboarding and offboarding together with People and hiring managers by provisioning devices, accounts and role-based access on time, so new joiners can be productive from day one and leavers are deprovisioned securely and reliably. Manage the full hardware lifecycle with employees, vendors and internal stakeholders, including ordering, enrollment, repairs, returns and inventory tracking, so lemon.markets maintains a reliable, compliant and audit-ready device estate. Operate and improve core workplace systems such as Google Workspace, Slack, Atlassian and device management tooling in collaboration with Engineering and business teams, so employees have secure, consistent access to the tools they need every day. Support employees across the company by troubleshooting day-to-day workplace IT issues and coordinating practical solutions with relevant partners and teams, so blockers are resolved quickly and people can stay focused on their work. Improve workplace IT processes with People, Compliance and Technology Foundations by documenting procedures, refining service desk workflows and simplifying repetitive tasks, so operations scale with less manual effort and better service quality. Collaborate with Compliance, ICT Risk and Technology Foundations to execute access management, device compliance, and workplace controls, so lemon.markets meets its regulatory obligations while maintaining a secure employee environment. You will be successful in this role if: You will be successful if: You have first hands-on experience in Workplace IT, Internal IT, IT Operations or a similar role, and you are excited to keep building your skills in a hands-on environment. You have hands-on experience with Apple/macOS device management tools such as Jamf, Kandji or JumpCloud, and you are comfortable working with managed devices, policies and day-to-day endpoint operations. You have experience supporting employee onboarding and offboarding , hardware provisioning and day-to-day IT support, and you care about creating a smooth and reliable employee experience from day one. You have administered tools such as Google Workspace, Slack and Atlassian , and you communicate clearly with employees and stakeholders to keep workplace systems running effectively. You understand the importance of access management, device compliance and structured operational processes in a regulated environment, and you bring a reliable, detail-oriented approach to operational work. You enjoy improving repetitive workflows and are excited to automate or simplify manual tasks with a curious, pragmatic mindset, while staying focused on solutions that are useful, secure and scalable. You are collaborative and service-minded. You work well with others and care about enabling teams to do their best work. You understand what working in a startup or a similar lean organisation is like. You are able to work with a small team in a lean environment, can move quickly and focus on what's truly important. You see yourself reflected in the skills above, or you see yourself growing into this path. We're looking for people with passion, desire to learn and that are team players. You're encouraged to apply, even if your experience doesn't precisely match the job description. Your skills and passion will stand out, and set you apart, especially if your career has taken some extraordinary twists and turns. How we take care o

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