Technical Customer Care Specialist I (DEALERTRACK FI)
External
Cox Automotive · RemoteFull-timeRemote4d ago
CRMLessSalesforce
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About the role
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers al
Requirements
- High School Diploma/GED
- Generally, less than 2 years of experience
- Ability to troubleshoot and document issues related to system performance and functionality.
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
- What We Look For (Preferred):
- Displays strong dependability and reliability.
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
- CRM case logging/Salesforce experience
- Experience with interaction distribution systems such as Genesys Pure Cloud.
- Automotive industry knowledge.
- Drug Testing
Benefits
Job DescriptionThis is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:6240 Sprint PkwyOverland Park, KS224 Valley Creek Blvd Suite 400Exton, PA1 Howard St.Burlington, VT6305 Peachtree Dunwoody Rd. Bldg BAtlanta, GA13693 S. 200 WDraper UTThis position-must be able to work any shift during business hours.Shift Schedule:Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CSTThe Technical Customer Care Specialist I will:Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issuesWill be responsible for routine customer questions relating to product usage within Dealertrack supportProvide support for technical issues relating to the Cox Automotive suite of productsResponsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standardsYour role:Handle routine customer questions relating to product usageProvide technical support on issues through to resolutionMaintains expert-level knowledge of line of business processes and proceduresAccurately log all customer information in the CRM toolFacilitate communication to other departments as needed to resolve client concernsCommunicate with key stakeholders to identify and resolve inquiries.Provide proper follow- up to ensure customer is kept apprised of the issue statusRemote work optionsFlexible scheduleParental leave
Additional Information
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Technical Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable
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