Customer Service Representative - Fixed Term Contract

Responsibilities

• Enter customer purchase orders accurately into the ERP system and confirm order details
• Check customer data, delivery information, materials, and commercial terms for accuracy
• Communicate order confirmations, delivery dates, progress updates, and delays clearly
• Track orders through shipment and delivery, including backorders, partial shipments, and rescheduling
• Coordinate with warehouse, logistics, sales, supply chain, and finance teams to resolve delivery and billing issues
• Handle operational customer queries related to availability, timelines, transport incidents, and order status
• Register, route, and follow up on service and product complaints to ensure timely closure and traceability
• Process credits, debits, returns, replacements, and billing adjustments with correct documentation
• Preferred Requirements:
• Experience working in customer service, order management, or order-to-cash operations
• Confidence using ERP systems and handling detailed data with accuracy
• Clear, respectful communication skills when dealing with customers and internal teams
• Comfort managing multiple priorities in a fast-paced operational environment
• Careful and structured approach when resolving issues, complaints, or discrepancies
• Commitment to fairness, inclusion, and high service standards
• Click on apply if this sounds like you!
• BD is proud to be certified as a Top Employer 2026 in United Kingdom , reflecting our commitment to creating an exceptional working environment
• Why Join Us?
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers .
• Required Skills
• Optional Skills
• .
• Primary Work Location
• GBR Crawley
• Additional Locations
• Work Shift
• Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints. Fixed Term Contract till 31.12.2026

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