Intern - Information Technology

Responsibilities

• Create, maintain, and update PC images for new hardware deployments.
• Set up and configure workstations and IT equipment for new employees.
• Troubleshoot and resolve PC, network connectivity, and network printer issues in collaboration with the IT team.
• Utilize ticketing systems to create, track, resolve, and appropriately escalate IT support tickets.
• Perform troubleshooting and support for Microsoft Office 365 applications.
• Repair and replace PC hardware components as needed.
• Assist with PC and user migrations to new tenants and domains, including coordination with IT team members.
• Major Challenges
• Simplifying processes while maintaining accuracy and consistency in IT programs.
• Understanding key stakeholders and achieving cross‑functional alignment on project plans and timelines.
• Effectively prioritizing competing responsibilities in a fast‑paced environment.
• Anticipating future IT needs and preparing solutions proactively.
• Expected Performance Outcomes
• A reliable system is in place to track, resolve, and escalate IT support tickets as appropriate.
• All new employees and anticipated hires receive the necessary IT equipment in a timely manner to support seamless onboarding.
• Demonstrated ability to follow established IT processes while continuously improving efficiency and user experience.
• Required Experience / Education
• Education or coursework in a field related to Information Technology.
• Demonstrated exposure to or interest in project management concepts.
• Some experience with Active Directory Users and Computers, including unlocking accounts and updating user information.
• Exposure to or interest in artificial intelligence solutions, tools, or models is a plus.
• Technical Knowledge & Skills
• Basic project management skills.
• Strong computer literacy, including proficiency with Microsoft Excel and word processing tools.
• Working knowledge of PC hardware and troubleshooting techniques.
• Strong written and verbal communication skills.
• Selection Criteria / Personal Attributes
• Goal‑driven and results‑oriented.
• Strong problem‑solving skills with a persistent, solutions‑focused mindset.
• Self‑motivated and eager to learn.
• Collaborative team player.
• Well‑organized with strong attention to detail.
• Able to manage multiple tasks and adapt to changing priorities.
• Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Benefits

Additional Information

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Job Title: Information Technology Intern Reporting to : Director of Information Technology Major Focus Provide hands‑on support to the Information Technology department by assisting with daily operational needs while gaining practical experience across IT systems, hardware, and end‑user support.

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Company Intel

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