Program Manager - Repeat & Retention

Responsibilities

• Reinvestment rate and NPS for FD and RD users - tracking trends, diagnosing root causes, and driving improvement initiatives end-to-end
• Deep-dive into repeat flows on the app - FD maturity and renewal journeys, RD instalment drop-off, top-up and upgrade behaviour
• Cohort-level retention analysis - first-time vs repeat investors, ticket size segments, issuer preferences, tenure patterns
• Identify friction in the post-booking experience that leads to non-renewal or churn - notifications, communication, app UX, trust signals
• Own the maturity lifecycle: ensure users receive the right nudges at the right time to reinvest, and that the reinvestment flow is seamless
• Partner with product, growth, and partnerships teams to define and ship retention-improving interventions across FD and RD
• Build the feedback loop between user signals - support tickets, app ratings, NPS verbatims - and the teams responsible for fixing them
• Own retention reporting for FD and RD - weekly dashboards, stakeholder summaries, and deep-dives as needed

Requirements

• 2-3 years in strategy, ops, consulting, or a high-ownership generalist role -consumer fintech, BFSI, or savings/investment product exposure preferred
• Genuinely willing to get hands dirty - comfortable doing ground-level ops work, speaking with users directly, and chasing down issues across teams
• Strong analytical instincts - cohort analysis, funnel metrics, retention modelling; SQL or BI tool experience preferred
• Experience working closely with product teams; able to translate user signals into sharp product or ops briefs
• Understanding of how FD and RD products work - maturity cycles, reinvestment mechanics, and what drives investor trust
• Strong written communicator - can turn messy qualitative and quantitative signals into a clear narrative for stakeholders
• High ownership mentality; you don't escalate problems you can solve yourself, and you build the process as much as you execute it

Additional Information

About Stable Money Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction. The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed income investing for the end user through discoverability, demystification and analytics driven custom fixed-income portfolios. The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market. Program Manager - Repeat & Retention We're looking for a sharp generalist to own repeat and retention for Fixed Deposit and Recurring Deposit Category on Stable Money. You'll map the full post-booking experience - from maturity reminders and renewal flows to RD instalment journeys - identifying where users drop off or disengage and working crossfunctionally to fix it. Your north stars are reinvestment rate and NPS, and you'll be directly accountable for moving them.

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