Bodily Injury Adjuster - Represented Third Party Casualty (NY, NJ, PA) - Remote

Responsibilities

• Summarizes documents and enters into claim system notes
• Manages, researches, and resolves complex and highly complex customer communications, concerns, conflicts or issues
• Reviews medical reports in preparation for claims settlement evaluation
• Researches, responds to, or participates in Department of Insurance complaints or investigations
• Negotiates and settles claims in accordance with business unit best practices
• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Determines and explains minimum coverage limits in complex and highly complex claims involving single or multiple claimants, also determines claim value
• Documents a claim file with notes, evaluations and decision making process

Requirements

• Prior represented casualty claim handling experience is required
• NY, NJ, PA claims experience preferred
• 2-5 years of moderate/complex Bodily Injury claim handling experience is required
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Remote Home-Based Work
• This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Hawaii, or Washington residents.
• When you work from home full time, you'll need:
• A home office - a dedicated workspace in your residence that is private and free from distractions
• A minimum internet bandwidth of 50 MB down/5 MB up
• Appropriate work surface and seating
• What will Allstate provide?
• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to off set some of the cost of internet
• Notice of Licensing Requirement:
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
• Sign-On Bonus:
• You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
• Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
• Allstate Benefits
• Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
• #LI-JB3
• Bodily Injury Claims, Business Communications, Claims Evaluation, Claims

Additional Information

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for investigating moderate/complex represented claims which typically will include claims in single or multi car accidents and represented moderate or major claims. The individual also may handle complex and highly complex specialized claims (e.g., business interruption, loss of income, Errors and Omissions (E&O) policies, etc.). The individual oversees liability and bodily injury investigations, takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. It is likely that this position will mainly handle represented claims for the following states: NJ, NY, PA. Candidates within the Eastern time zone are preferred, however, those on Central time zone will also be considered.

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