Senior Product Manager, Franchise

About the role

We're looking for a Senior Product Manager who is excited by the idea of helping franchise networks run better at every level. From the franchisor trying to manage fifty locations at once, to the franchisee who just wants to run their day without the software getting in the way. In this role, you'll own the strategy and execution behind Jobber Central and the broader franchise program. You'll work across a genuinely complex product surface: centralized billing, brand-level reporting, network controls, multi-location management. And you'll be doing it while sitting alongside Business Development in live partnership cycles, RFP responses, and roadmap conversations with prospective franchise partners. You'll identify where the platform falls short for franchise customers, where the tension between franchisor control and franchisee experience creates real friction, and where the biggest opportunities are to make Jobber the obvious choice when a franchise group is deciding what to run their business on. This role is a strong fit for someone who is commercially sharp, deeply customer-curious, and comfortable operating at the intersection of product and partnership. Someone who can hold the complexity of a multi-stakeholder customer, build internal influence without formal authority, and move from a partner conversation to a prioritized roadmap without losing the thread. You should be excited to own outcomes, including the commercial ones. As Senior Product Manager you will: Build a deep understanding of our customers: Franchise and multi-unit groups consisting of home service businesses (such as plumbing companies, landscapers, electricians etc.) spread across industries, locations and sizes. Drive complex, business-critical Franchise and multi-unit product initiatives. Define a vision, strategy, and roadmap that enables a diverse portfolio of these users. Prioritize opportunities into a cohesive product roadmap that ties customer and partner needs with Jobber's business goals and competitive landscape. Synthesize learnings across Franchise and multi-unit categories into common denominator product investments. Balance short-term wins with long-term strategic bets that span across categories. Partner closely with other departments across the company (e.g. Business Development, Sales, Success, Product Marketing, and more) to launch and scale new ideas. Define and monitor key product metrics across discovery, adoption, revenue, churn and engagement to track the success of your bets, stepping in when things are not tracking with business goals. Engage and cultivate relationships with Franchise and multi-unit users to influence shared cross-team directions and manage risks or trade-offs. Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams. To be successful, you should have: 5+ years of product management experience, with evidence of shipping real things and seeing them through to long-term outcomes. Direct experience participating in BD or partnership cycles as a product voice: RFP responses, roadmap conversations with prospects, or partner-facing demos with large or enterprise customers. A track record of influencing roadmap decisions across teams you don't own, using customer evidence and business cases rath

Benefits

Additional Information

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn't like it used to be-the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011-but we've just scratched the surface of what we want to accomplish for our customers . We're looking for a Senior Product Manager, Franchise to be part of our Ecosystem product organization. The team: Franchise is one of the most complex areas Jobber is building right now. We are building Jobber Central and creating tailored solutions to support the unique needs of franchise and multi-unit businesses, streamlining their operations and empowering franchisors to optimize their networks at scale.

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