IT Service Operation Specialist
External
Kardex · Lisbon, PortugalPrepare for this interview
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Benefits
Additional Information
🌍 The Kardex Group is one of the world's leading providers of smart storage, picking, and logistics systems. More than 3,000 employees develop solutions that are used across a wide range of industries - from manufacturing and retail to administration. Our IT team will be expanding again from June 2026. We are currently looking for an IT Service Operations Specialist for our new office in Lisbon. Your tasks You act as the first point of contact for all Service Desk requests , ensuring timely and efficient support for end users You analyze and resolve a wide range of hardware, software, and network issues You document solutions to support cases and known issues to enable future reference and knowledge sharing You participate in system monitoring and incident management activities You configure and support VMware environments, IP networks, as well as client and server hardware You maintain an accurate IT asset inventory You contribute to extended Service Desk coverage (e.g., on-call or shift rotation) Your profile You have strong communication skills in written and spoken English and German You hold a degree in Computer Science or an equivalent combination of education and professional experience You have initial experience in handling IT support and service request tickets , ideally in a manufacturing environment using MS365 (we use ServiceNow ) You have good knowledge of Microsoft data center and client management services You are willing and able to travel occasionally
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