Consultant, Motor Insurance Claims

About the role

To manage, assess, and finalise motor insurance claims in accordance with policy terms, regulatory requirements, and company standards. The role focuses on delivering a fair customer experience while mitigating risk and proactively identifying and addressing fraudulent claims. Type of Qualification: Diploma Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited qualification Experience Required Insurance The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant. Behavioural Competencies: Customer-centric and service-driven Resilient, adaptable, and able to perform under pressure Highly analytical with strong problem-solving ability Decisive, assertive, and confident Ethical, fair, and demonstrates high integrity Proactive, accountable, and reliable team player Technical Competencies: Strong understanding of short-term motor insurance products and policy interpretation Risk and cost management awareness and application Computer literacy (Microsoft Office Suite and Office 365) Analytical capability and attention to detail Fraud detection, investigative analysis, and reporting capability

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Company Intel

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