Assistant Community Manager

Responsibilities

• Community Operations Support
• Assist the Community Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
• Conduct regular property inspections and report any maintenance or safety concerns
• Coordinate maintenance requests and follow up to ensure timely completion of repairs.
• Assist in organizing preventive maintenance schedules for the property.
• Residents Relations and Communication
• Serve as a point of contact for tenants, responding to inquiries, addressing concerns, and providing exceptional customer service.
• Assist with lease administration, including processing new leases, lease renewals, and terminations.
• Maintain positive tenant relations by addressing issues in a timely and professional manner.
• Assist in enforcing lease agreements and property rules and regulations.
• Help with move-in/move-out processes, including conducting inspections and preparing rental homes/sites for new tenants.
• Promote a positive community atmosphere by addressing tenant concerns and fostering good relationships.
• Leasing and Administration
• Assist in marketing available rental units, including updating listings, coordinating showings, and responding to prospective tenant inquiries.
• Assist with tenant screening, including processing applications, conducting background checks, and gathering references.
• Prepare and review leasing documents, ensuring accuracy and compliance with company policies and legal requirements.
• Carry out lease administration
• Maintain accurate records of all transactions, maintenance requests, and resident interactions.
• Perform general administrative duties, such as answering phone calls, emails, and maintaining tenant files.
• Prepare and distribute notices to tenants, including rent reminders, policy updates, and other important communications.
• Financial Management Support
• Assist with rent collection and ensure timely payment by tenants. Follow up on overdue payments and assist with issuing late notices.
• Assist in managing property budgets and ensuring expenditures stay within budgetary limits.
• Collect rent and manage late payment issues, including issuing notices for non-payment.
• Compliance and Legal
• Assist in preparing the property for inspections and ensuring compliance with health, safety, and building codes.
• Help the Community Manager manage evictions and legal notices, ensuring proper procedure is followed.
• Familiarity with local, tenancy laws and regulations.
• Experience and Qualifications:
• Bilingual in both English and French
• High school diploma or equivalent; bachelor's degree in real estate, business, or a related field is a plus.
• 1-3 years of experience in property management or a customer service role.
• Knowledge of property management software (e.g., Yardi is preferred.)
• Strong communication and interpersonal skills, with the ability to work effectively with tenants, staff, and vendors.
• Good organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
• Ability to handle tenant concerns and complaints in a professional and calm manner.
• Ability to work independently and as part of a team.
• Driver's license required
• This job

Benefits

Additional Information

About Parkbridge Lifestyle Communities Parkbridge, an operating platform of QuadReal Property Group, is Canada's leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities. Visit www.parkbridge.com for more information. About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com Role Description: The Assistant Community Manager will work closely with the Community Manager to ensure the efficient management of the property, maintain tenant satisfaction, and handle administrative tasks. This role is ideal for someone with strong organizational skills, a desire to work in property management, and the ability to provide exceptional service to tenants and vendors.

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