Administration Analyst Team Leader

Responsibilities

• Technical & Operational Leadership
• Oversee delivery of administration activities to ensure accuracy, timeliness, and compliance with treaty terms, regulatory requirements, and SOX controls
• Provide direction and guidance on complex cases, data issues, and reconciliation challenges
• Maintain accountability for overall quality and output of the team
• Leadership & Team Management
• Lead, support, and develop a team of FS Administration analysts
• Allocate and prioritise workload across the team, ensuring effective capacity management
• Set clear expectations and promote a culture of accountability and continuous improvement
• Act as the primary escalation point for team members
• Escalation & Stakeholder Leadership
• Act as a key escalation contact for internal stakeholders (Finance, Valuation, Risk, Treasury, Audit)
• Lead resolution of complex or sensitive issues, ensuring clear communication and ownership
• Build and maintain strong stakeholder relationships across EMEA
• Training, Coaching & Development
• Lead onboarding, training, and ongoing development of team members
• Provide structured coaching and feedback to improve performance and technical capability
• Promote knowledge sharing, strong documentation practices, and consistent standards
• Projects & Continuous Improvement
• Lead or support delivery of projects, including process improvements, system enhancements, and automation
• Identify and drive initiatives to improve efficiency, reduce risk, and strengthen controls
• Champion change and ensure smooth implementation across the team
• Qualifications and Experience
• Strong experience in Financial Services, pensions, insurance, or reinsurance administration
• Proven experience leading or managing a team, with a focus on development and performance
• Strong decision-making ability and confidence managing escalations
• Excellent communication and stakeholder management skills, with the ability to influence at all levels
• Strong organisational and prioritisation skills
• Advanced Excel and data analysis capability
• Experience in reinsurance or longevity-related products
• Exposure to audit, regulatory, or control frameworks (including SOX)
• Experience leading process improvement or change initiatives
• Professional qualifications (e.g. CII) or equivalent experience
• What you can expect from RGA:
• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and

Benefits

Additional Information

You desire impactful work. You're RGA ready RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies , we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. A Brief Overview As the Team Leader - FS Administration (EMEA) within the Financial Services Administration function, you will be responsible for leading the delivery of high-quality, accurate, and timely administration of reinsurance treaties in line with contractual terms, regulatory requirements, and internal control frameworks, including SOX for our Longevity swap and Mass lapse reinsurance products. You will provide leadership and direction to the administration team, ensuring strong operational performance, effective prioritisation, and continuous development of team capability. Alongside your leadership responsibilities, you will maintain oversight of complex administration activities, ensuring the integrity of data, financial reporting, and reconciliation processes. You will play a key role in driving process improvements, strengthening controls, and fostering a high-performing, collaborative team environment. Team overview The team plays a central role in the oversight and administration of complex reinsurance arrangements, including longevity swaps and mass lapse products. Responsibilities span end-to-end claims reconciliation, validating the accuracy and completeness of client reporting (covering policy data, claims, and financials), and ensuring robust financial control. The team is also instrumental in the implementation of new deals, establishing efficient processing frameworks to support ongoing administration. This includes managing claims payments and acting as a key point of contact for clients. Working collaboratively across functions, the team distributes client data to relevant stakeholders, assesses the readiness and mappability of schemes transitioning from modelled to live claims, and actively participates in client calls and audit activity, ensuring high standards of service, accuracy, and governance throughout. Scope Your responsibilities will cover EMEA jurisdictions. Additionally, your expertise may be leveraged in other RGA entities or affiliates outside EMEA, as resources permit.

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