Customer Success Manager & Services Partner Coordinator

External

Schneider Electric · Athens, Greece

Full-timeOn-site3w ago

ComplianceNegotiationSAFeStakeholder Management

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Benefits

Opportunity to shape the digital transformation journey of diverse clients worldwideDevelopment of expertise in cutting-edge online marketing tools and analyticsClear path for growth in a rapidly evolving digital sales environmentExposure to global markets and diverse client portfoliosCollaborative environment focused on innovation and customer successLet us learn about you! Apply today.Looking to make an IMPACT with your career?IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today!40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity

Additional Information

Role Purpose The Customer Success Manager & Services Partner Coordinator drives customer success for Digital and recurring Services while owning the coordination, performance, and development of the Services Partner ecosystem. The role ensures: strong customer adoption, renewal, and expansion of Services, and effective partner coverage and growth in strategic regions where direct presence is limited. This hybrid position combines Customer Success, Partner Management, and Business Development, with a clear focus on value delivery, renewals, partner enablement, and regional expansion. What will you do: Customer Success Management Act as primary point of accountability for assigned customers and recurring Services. Manage customer lifecycle: Adopt - Expand - Renew. Drive onboarding, usage enablement, and time-to-value acceleration. Lead renewals and proactively manage churn reduction. Identify and enable upsell and cross-sell opportunities with Sales and Service team. Deliver structured customer reviews, health scores, and performance insights. Ensure high-quality contract and installed base data to support execution and renewals. Provide customer-driven feedback to improve Services and Digital offers. Services Partner Coordination Manage and coordinate Services Partners including:Power Services, Industrial, Marine, and Power Manager Partners. Own the end-to-end partner contract process, including preparation, follow-up, and contract signature, ensuring completion within defined timelines. Build and maintain partner portfolios, including customer lists and platforming of installed base. Perform monthly follow-up on partner sales targeting, pipeline, and customer-level performance in alignment with Sales. Business Development & Regional Coverage Develop Services Partners in regions with limited direct coverage, including:Cyprus, Crete, Peloponnese, and other strategic territories. Identify, evaluate, and activate new Services Partners where required. Support partner business plans to strengthen coverage, capability, and revenue. Promote Schneider Electric Services and Digital portfolio through partner-led models. Key Interfaces Sales teams, Service Bureau, Services Partners, and internal stakeholders (Legal, Finance, Operations). What will make you successful: Bachelor's degree in Engineering, Business, or related field preferred Experience in Customer Success, Services, and/or Partner Management Business development and negotiation capabilities Understanding of service contracts and commercial models Strong analytical, communication, and stakeholder management skills Customer-centric, results-driven, and entrepreneurial mindset

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