Customer Service Officer - Mk-Inx-A-B15

Responsibilities

• Be the warm and professional first point of contact for all customer enquiries across phone, email, chat, and digital channels
• Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations at every touchpoint
• Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and genuine care
• Process transactions, bookings, and service requests accurately and with a strong, unwavering eye for detail
• Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships
• Escalate complex or sensitive issues to the relevant departments promptly and with complete, clear context every time
• Maintain accurate CRM records, customer interaction logs, and service documentation consistently and without exception
• Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards across all touchpoints

Requirements

• Minimum Diploma and above
• Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences
• Patient, professional, and solutions-focused with the ability to stay composed under pressure
• Able to multitask effectively and adapt to a fast-paced, customer-facing service environment
• EA License Number: 25C2980
• Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.

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