Manager Quality

Responsibilities

• Developing quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
• Communicating adherence to client requirements, product or service specifications, and ensures that their expectations are met to achieve high customer satisfaction rates.
• Managing process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions.
• Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.
• Degree Requirement
• Bachelors Degree in Engineering / Science or equivalent
• What You Have
• Quality Management System (QMS): Knowledge of Quality Management System's (QMS) functions, features, and capabilities; ability to design, implement, test, and maintain Quality Management Systems to consistently meet customer requirements and regulatory compliances.
• Level Working Knowledge:
• Adheres to the process, requirements, and documentation associated with QMS.
• Contributes to the development of business case analysis for a new QMS functionality in the system.
• Explains and analyzes quality indicators and metrics relevant to one's business unit or function.
• Monitors key interfaces and criticalities related to QMS.
• Reviews various QMS products and service providers available in the market and lists their applications.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Level Working Knowledge:
• Raises awareness of potential bottlenecks and disruptions to the schedule.
• Breaks tasks into manageable steps that can be incorporated into a personal work plan.
• Escalates concerns over competing or conflicting priorities.
• Monitors progress continuously and adjusts tactics for handling situations on a case by case basis.
• Creates action plans that ensure the accomplishment of responsibilities.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Level Working Knowledge:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.
• What You Will Get:
• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn m

Benefits

Additional Information

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary Oversees the administration and continual improvement of quality management systems.

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