Customer Services Account Representative Associate

Responsibilities

• Essential Job Functions & Tasks
• Technical Expertise - Develop entry-level knowledge of the distribution electrical system. Provide customers with service reliability and power quality explanations and become familiar with meter technologies and their applications.

Requirements

• Education requirements are listed below:
• Bachelor's degree in Business, Communications, Engineering, Management, or another Human Relations or Marketing-related field; or
• Associate degree in one of the listed areas with a minimum of 3 years of customer contact experience and knowledge of field activities related to the technical aspects of customer services and distribution operations; or
• High school diploma or GED with a minimum of 4 years of customer contact experience and knowledge of field activities related to the technical aspects of customer services and distribution operations.
• Work Experience requirement listed below:
• Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations and construction.
• Required License(s)/Certification(s) are listed below: Must possess a current Driver license.
• Other preferences:
• Comfortable learning new technology, software, and systems
• Interest in a growth-oriented role with long-term potential
• Open to starting in an associate-level position and building knowledge over t

Benefits

Additional Information

Job Posting End Date 06-21-2026 Please note the job posting will close on the day before the posting end date. Job Summary The position serves as the primary field customer relations resource for residential and commercial customers within an assigned territory. This role supports a territory that may include approximately 40,000 to 60,000 accounts, depending on customer density and other factors. The position is designed for someone who is eager to learn, comfortable working with technology and new systems, and interested in building a long-term foundation within the company. Under close supervision and guidance, this associate will respond to customer and public inquiries, support customer needs in the office and field, and proactively promote company marketing programs, products, and information. The role offers growth potential, but is not intended as an immediate senior-level position. Job Description

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Company Intel

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