Post Launch Delivery Specialist

About the role

This is a critical role with responsibilities linking Change Management and Quality insights regarding product change and how to communicate to Customer service Teams globally. Assisting Market Delivery Manager reviewing Change Requests, analysing any impact for Customer Service. Working with several teams across the business enabling effective Aftersales and Service customer functions teams readiness from launch through to end of life. To assist Market Delivery Manager reviewing Change Requests, analysing any impact for Customer Service. To evaluate Technical Service Bulletin requests from global teams and post launch End of Supply/Retirement process.

Responsibilities

• Track and Analyze Change Requests (CPM/NPD changes) weekly agendas.
• Review Post Launch changes and implementation into Markets (Quality fixes to prevent exchanges).
• Work with Supply chain and Customer function on End of Life and End of Supply requests.
• Stakeholder & Interactions:
• Engineering
• Commercial
• Refurb
• Service Design
• Quality
• Operations
• SKU Team
• Customer Service teams
• Supply Chain
• Typical Weekly Activities:
• Track and Analyze Change Requests
• Update Comms tracker and prioritise what to release when
• Liaise with Supply Chain on End of Supply requests
• Generate Process mapping for the Team
• Success Measures:
• Effective prioritisation of workload
• Strong collaboration with cross-functional teams
• Delivery of accurate work within required time frames
• About you
• Ability to work independently and collaboratively
• Strong workload prioritization.
• Strong problem solving skills in order to adapt to changes
• Excellent communication skills with colleagues in different countries.
• Ability to manage shifting priorities.
• Systems knowledge - Product and Product Change knowledge and or Teamcenter knowledge.

Benefits

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Company Intel

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