SaaS Engineer

Responsibilities

• Administer SaaS platforms: user management, security, permissions, workflows, integrations.
• Proactively evaluate new SaaS features and run pilots/adoption programs.
• Measure and report on adoption and usage trends across collaboration platforms.
• Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
• Troubleshoot and resolve SaaS-related incidents, documenting best practices.
• Deliver documentation, training, and communication to drive user enablement.

Requirements

• 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
• Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
• Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
• Strong analytical skills for usage data, adoption metrics, and feature impact.
• Excellent troubleshooting, problem-solving, and cross-functional communication skills.
• Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
• Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
• Certifications in Google Workspace or Slack administration.
• Experience with SaaS adoption programs and driving user engagement.
• Familiarity with AI/ML-powered SaaS features.
• Background in SaaS spend optimization and vendor management.

Additional Information

Role Description We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox's SaaS ecosystem . The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged , enabling Dropboxers to get the most out of their tools.

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