IT Assistant (Helpdesk / North)

Responsibilities

• Provide first- and second-level support for hardware, software, network, and system issues
• Install, configure, and maintain desktops, laptops, OS, and business applications
• Troubleshoot and support peripherals (printers, scanners, monitors) and user endpoints
• Perform software updates, patching, and system troubleshooting
• Deliver on-site and remote support across local and regional offices
• Manage user accounts, access rights, and profiles (Microsoft 365, Azure AD, ERP)
• Handle password resets, permissions, and onboarding/offboarding activities
• Support administration of Active Directory, servers, and IT infrastructure
• Monitor system performance, logs, and ensure system availability
• Troubleshoot network, infrastructure, and application-related issues
• Support system deployments, upgrades, and new technology rollouts
• Provide support and issue resolution for SAP and business applications
• Maintain IT asset inventory, lifecycle tracking, and conduct audits
• Liaise with vendors for repairs, replacements, and service coordination
• Support IT security policies, updates, access controls, and compliance initiatives
• Assist with regional IT projects, migrations, and system implementations
• Support CCTV systems and related security technology maintenance
• Prepare reports and maintain IT documentation

Requirements

• Minimum 1 year of experience in IT support, helpdesk, infrastructure, or system administration.
• Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications, and remote support tools.
• Team player with a positive attitude and willingness to learn new technologies.
• Willing to support regional IT activities when required.
• We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
• Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
• EA Personnel Name: Felicia Chiam Kar Min
• EA Personnel Reg. No.: R25152370
• EA Licence No.: 07C5771

Additional Information

[Job ID: 1640938] Job Summary: Join a dynamic IT team providing end-user support and regional system maintenance across infrastructure, applications, and security operations.

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Company Intel

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