Director, Client Coding Integration

About the role

Our Core Values People First, Last Always All for One & One for All Your Responsibility Extends Beyond Your Job Description Developing You Makes Us Better Don't Accept Complacency - The Status Quo Isn't Good Enough Position Overview The Director, Client Coding Integrations serves as a strategic leader responsible for driving successful onboarding, integration, and ongoing optimization of coding operations across assigned client partnerships. This role functions as a key liaison between clients and internal coding teams, ensuring alignment to enterprise standards, operational excellence, and a high-quality client experience. This position focuses on client relationship management, process standardization, and performance optimization while partnering closely with coding operations, clinical stakeholders, and revenue cycle leadership. Approximately 50% onsite presence is required within Kentucky to support client engagements and integration efforts.

Responsibilities

• Lead end-to-end client coding integration efforts, including onboarding, implementation, and stabilization of new partnerships
• Serve as the primary liaison between clients, providers, and internal coding teams to ensure alignment on workflows, expectations, and performance outcomes
• Support provider documentation improvement initiatives and promote coding accuracy and compliance across client environments
• Monitor coding performance metrics (quality, productivity, turnaround time) and develop action plans to address gaps and drive improvement
• Partner with Coding Operations, Education, and Quality teams to ensure consistent execution of enterprise coding standards and best practices
• Conduct root cause analysis on performance trends and implement targeted solutions to improve results
• Guide adoption of enterprise tools, coding workflows, and operational processes across client environments
• Escalate systemic issues impacting performance and partner with leadership to develop sustainable solutions
• Build and maintain strong client relationships, ensuring a high level of satisfaction and engagement

Requirements

• Bachelor's degree required; Master's degree preferred (Health Information Management, Healthcare Administration, or related field)
• 7+ years of progressive leadership experience in coding, HIM, or revenue cycle operations
• Deep expertise in physician and/or hospital coding, documentation integrity, and coding compliance
• Proven experience leading client integrations, implementations, or large-scale operational initiatives
• Strong understanding of coding quality metrics, audit processes, and regulatory requirements
• Ability to influence cross-functional stakeholders and drive alignment across internal and external teams
• Demonstrated success using data and analytics to drive performance improvement
• Excellent communication, client-facing, and relationship management skills
• Travel Requirements
• Approximately 50% onsite presence in Kentucky to support client integrations and ongoing partnership success
• This position pays between: $121,680- $182,520
• Join an award-winning company
• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024
• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values
• Bottom line, we believe in empowering people and giving them the tools and resou

Benefits

Additional Information

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

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