Service Coordinator

Responsibilities

• Proactively communicate with customers,
• Provide status updates and maintain contact with drivers throughout the day.
• Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
• Create a customer excellence approach & culture
• React to and manage customer queries and complaints
• Implement service practices that meet the customers' needs
• Maintain a "zero harm" safety culture within depots
• Ensure service delivery, in line with customer expectations
• Engage with interested stakeholders including the wider Veolia team or Management team
• Ensure Veolia legal compliance on site - WTD and transport compliance
• Provide clear, transparent and accurate reporting of daily debriefing
• Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers

Requirements

• Full Car Driving Licence
• Previous experience of operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, MS Office 2000 and the ability to adapt to Google
• What's next?
• Apply today, so we can make a difference for generations to come.
• We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Benefits

Additional Information

Ready to find the right role for you? Salary: £27,000 - £29,000 per annum depending on experience, plus Veolia benefits and pension Hours: 40 hours per week, 8.30am to 5pm Monday to Friday Location: Durham, DL17 9DT When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential

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