Senior Manager, Customer Success - CPS

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Additional Information

The core of this role is to be the strong Consumer Panel Service (CPS) expert for the Philippines market. Partnering with clients to deliver consumer panel analytics and service that will add value not only to the client business, but the NIQ organization. Will be the main service person for newly won strategic client. Manage the day-to-day relationship with a specific portfolio of CPS clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation To act as a CPS Subject Matter Expert (SME) within the local market and join Sales to pitch new clients. You will be mostly responsible for showcasing the NIQ CPS capability in real business situations. Will play the consultant/coach role for the local Customer Success (CS) team to turn to for doing CPS analysis. Will work with local CS team to work out the "Best Practice "of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account AD/Consultant to explain the data challenge to clients. Bachelor's degree in a relevant field is required 5+ years' work experience, preferably within analytics and insights or market research, at least 3 years' experience in CPS. Knowledge of the Consumer-Packaged Goods (CPG) industry Knowledge of research techniques and methodologies, consumer panels in particular would be an advantage Excellent analytical skills Excellent communication and presentation skills An ability to work independently and in a team Good interpersonal skills are a must Fluent in spoken and written English

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