Security Risk Manager - Eastlands & Northgate

About the role

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The Security Risk Manager's primary responsibility is the oversight of security and emergency management at the shopping centre where they are based. This encompasses ongoing enhancement of incident and emergency readiness, management and performance of the centre's security guard provider and embedding Vicinity's national security standards locally. The Security Risk Manager acts as a key bridge between the centre management team, security guarding providers and the National Security & Emergency team. The role may also be responsible for delivering secondary level support to other Vicinity shopping centres where there is no Security Risk Manager. Such support would be primarily focused on security and emergency management training for the centre management teams and a level of oversight for contract management of the security guard provider. This role is an integral part of the centre management team playing a key leadership role in ensuring the centre remains a safe and inviting place for customers, retailers, personnel and other key stakeholders. The role will help drive best practice in the following areas: - Leading local emergency and security incident response and preparedness; - Strengthening security guard effectiveness through contractor performance management; - Quality assurance for incident reporting and completion of corrective actions - Conducting centre-based security and risk assessments. - Fostering strong and constructive relationships with local law enforcement, emergency services and other key community stakeholders; - Providing centre management leadership presence during late trade, weekends and other peak trade periods as required. Key Accountabilities Leading Local Emergency and Security Incident Response and Preparedness Implement a program of regular training and scenario testing across the Emergency Control Organisation, encompassing the core centre management team, front of house staff and key contracted personnel. Partner with National Operations Team to test and embed technology investment initiatives that enhance the centre's preparedness for potential incidents. Partner with external contracted partners to ensure both compliance and effectiveness of local training solutions in accordance with AS 3745:2010 Planning for Emergencies in Facilities. Take a lead role to co-ordinate participation and communication across retailer communities in Fire Evacuation, Active Armed Offender and emergency preparedness more generally. Participate in the review of incidents involving threatening behaviour and other serious security incidents and organisational debriefs as required. Support the Emergency Management Liaison Officer as part of the Regional Incident Management Team (RIMT) in major incidents. Document and follow up any gaps or learnings identified in training and evacuation exercises. Conduct regular familiarisation and refresher training across the centre management team on key procedures and obligations covered in Vicinity's Crisis Emergency Management (CEMS) framework and Security Operating Manual (SOM). Strengthening Security Guard Effectiveness Develop strong service provider relationships to drive optimal guarding outcomes and drive a proactive culture of continuous improvement. Oversight of security guarding teams to maintain Vicinity's security standards ensuring all training requirements are met and key policies and procedures are adhered to. Management of contractual key performance indicators in conjunction with National Operations Team. Co-ordinating and supporting specific training programmes for the guarding teams in Vicinity's CEMS framework and SOM procedures and practices. Monitor risk and security trends to identify proactive mitigation opportunities. Regularly review and adjust centre security rosters, in line with Vicinity's portfolio risk profile and any minimum guarding standards, to maintain effective coverage. Prioritize resource allocation during high-traffic and peak trade periods. Evaluate current security training and Personal Protective Equipment (PPE) against industry benchmarks and put forward recommendations for leading practice from comparable sectors. Support the continuous education of retailers in security awareness and the role and powers of security guards via regular engagement and periodic training. Quality Assurance of Security and Incident Reporting Ensure there is disciplined rigour around recording of security incidents and follow through of all required investigative and corrective actions. Oversee the use of In

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