Practice Supervisor - Albany

Requirements

• Embody the One Peak values (Teamwork, Informed, Respect, Balance, Excellence)
• Hold self and others accountable for measurable high-quality, timely, and cost-effective results
• Determines objectives, sets priorities, and delegates work
• Accepts responsibility for mistakes, and complies with established control systems and rules
• Must excel in working effectively and communicating with providers, patients, and staff
• Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management
• Ability to communicate and influence change effectively in both written and oral form
• Exhibits confidence in self and others; inspires and motivates self and others to perform well
• Treats others with respect, keeps commitments, and upholds company core values
• Good judgment with the ability to make timely and sound decisions
• Exhibits an attitude toward continuous improvement and a standard of excellence in customer service
• Looks for ways to develop strategies and standards to improve processes and quality assurance
• Strong interpersonal skills, proven

Benefits

Additional Information

The OnePeak Way | Grow Gracefully through changing lives rather than simply seeing patients. Mission | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being. Vision | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit. Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles. Job Summary: As a LEADER at OnePeak Medical, we are caregivers at heart, whether caring for patients directly or supporting those who do. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best. THE PRACTICE SUPERVISOR IS A PRACTICE MANAGER IN TRAINING; DUTIES MIRROR THE PRACTICE MANAGER. Duties and Responsibilities: Successful management of the day-to-day clinic operations Ensure the office is staffed appropriately and providers' schedules are optimized Verify that clinic staff & new employees receive the required documents, training, login, onboarding, and a clear understanding of the OnePeak mission, vision, and culture. Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OnePeak culture. Ensure Medical Assistants and Front Desk complete all tasks before leaving for the day. If they cannot complete tasks for some reason, enlist help or assistance to complete them. Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner Keep in constant communication with staff members and providers to see how they are doing/if you can help/address questions/concerns. Provide backup and support to front and back offices as needed Handle communication regarding billing and scheduling errors Review providers' schedules for current and next week to ensure all spots are being filled Make sure the front desk is maintaining a waitlist for any providers booked out two weeks or more Manage overtime, timecards, time out, and time off requests of staff in your clinic Ensure all staff receive appropriate breaks, time out, etc Ensure no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT) Review inventory and verify that the office is stocked with supplies needed for all upcoming appointments Perform all duties and responsibilities in EHR/EPM following standardized protocols Send weekly marketing content to the marketing department Send weekly updates to the operations and facilities teams Maintain the office space/facility as needed Address any patient complaints in a timely, professional manner Coordinate with the operations team and upper administration to carry out our strategic vision Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance Monitor faxes/documents and assist when able Other administrative tasks and duties assigned

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