Senior Associate, Client Experience

About the role

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different - therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of: Conversation-starters Storytellers Strategist Digital natives PhD-level scientists Writers Designers Builders

Responsibilities

• Other responsibilities include, but are not limited to:
• Support paid media execution for an unbranded campaign, including copy development, managing approvals, coordinating with design teams, publishing content, and tracking performance reporting
• Develop and manage submissions to client medical, legal and regulatory reviewers via Veeva Vault approval system
• Serve as a day-to-day client contact, helping to deliver client-ready content with the oversight of digital specialists and CX counterparts
• Coordinate among interdisciplinary team of sci-comms, creative, digital, media and strategy, and ensure all activities you are leading are moving forward so deadlines are met
• Draft client meeting agendas and recaps, maintain internal trackers and project documentation, and support coordination of timelines, materials, and reporting deliverables
• Manage client status reports, including agendas, recaps, materials trackers, media trackers, and website analytics trackers
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports
• Support branded sponsored content work by evaluating potential partners, help develop client presentations, and coordinating execution of partnership with media partner

Requirements

• Fluency and/or familiarity with digital and social media
• Familiarity with data and regulatory milestone communications
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Budgeting and financial management skills
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals
• Proactive mindset with strong organizational and problem-solving abilities
• Ability to balance multiple priorities while maintaining high-quality deliverables
• At least 2-3 years' experience in public relations at an agency or corporate in-house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously.
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
• BA or BS in Public Relations, Communications, or in a related field
• dna - the details (this is the section where we humble brag)
• dna was recently the winner of MM+M small healthcare agency of the year.
• We are small meets big - giving our clients and employees the benefits of both. As a global agency, we have staff in 10 ma

Benefits

Additional Information

About you A hungry, strategic, creative, collaborative PR pro, who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is: Team oriented "we" over "I" Positive and inspirational Energized and charismatic Humble and inquisitive Agile and adaptable

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