Luxury Hotel Client Advisor with Italian & English (Home Office)
External
Sutherland · Sofia, BulgariaFull-timeRemote1mo ago
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Responsibilities
- Assist customers with hotel reservations worldwide
- Provide information about rooms, services, and offers
- Manage bookings, changes, and cancellations
- Support loyalty program members
- Handle customer requests via phone, chat, or email
- Ensure excellent customer satisfaction
- Italian (C1) & English (B2+)
- Good communication and interpersonal skills
- Basic computer literacy & multitasking ability
- Customer-oriented mindset
- Previous experience in Hospitality a plus
Benefits
✔ Permanent contract & job security✔ Competitive salary+ bonuses✔ Additional health & life insurance✔ Food vouchers✔ 21 days paid annual leave✔ 1.5 hours paid breaks per day✔ Paid training & career development✔ Opportunity to work from home (project-based)Why Choose Sutherland?International and supportive teamReal career growth opportunitiesModern work environment or remote flexibilityWork with globally recognized brandsHealth insuranceRemote work optionsPerformance bonus
Additional Information
You will work with a global hospitality leader with: 100+ years of experience 7,000+ hotels in 123 countries 145+ million loyalty members Your mission: help customers plan their perfect stay and deliver an outstanding travel experience.
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