Quality Assurance Analyst

Responsibilities

• In this role, you'll :
• Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
• Ensure all reviews meet policy, regulatory and local risk standards
• Assess case rationale to ensure decisions are clear, well-evidenced and aligned to expectations
• Identify trends, risks and areas for improvement across case outcomes
• Support colleague development and training where required
• Collaborate with business partners to support process improvements and best practice
• Contribute to reporting and provide insight to support team and business objectives
• Manage your own workload effectively to deliver against quality and productivity expectations

Requirements

• Essential:
• Approximately 2-3 years of e xperience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
• Good understanding of Economic Crime Policy and its practical application
• Ability to assess case information and identify potential risks
• Strong analytical skills with the ability to identify trends and rais e appropriately
• Strong attention to detail
• Excellent communication skills, including delivering clear and constructive feedback
• Ability to manage workload effectively and prioritise tasks
• Desirable:
• Experience in Quality Assurance, audit or control environments
• Experience supporting training or development activity
• Exposure to reporting or MI
• ABOUT WORKING FOR US
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
• We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
• We also offer a wide-ranging benefits package, which includes...
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Flexible benefits you can adapt to your lifes

Benefits

Additional Information

End Date Sunday 12 July 2026 Salary Range £33,203 - £34,950 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary We are seeking a Quality Assurance Analyst to join our Financial Crime Team. You will play a key role in delivering independent oversight and assurance on customer account reviews within Consumer Relationships, covering products such as personal current accounts, savings, cards, and mortgages Job Description JOB TITLE: Financial Crime Quality Assurance Analyst (Grade C) SALARY: £33,203 - £3 4,950 pa LOCATION S: Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Edinburgh, Halifax , Newport, Cardiff HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today. We have multiple opportunities available within our Financial Crime Quality Assurance team across different levels . As these roles sit within the same team, we encourage you to apply for either requisition 159088 (C Grade) or 159091 (D Grade) , based on the level that you feel best reflects your experience. A BOUT THESE OPPORTUNITIES Our Financial Crime team are looking for 6 Quality Assurance Analysts to deliver independent oversight on customer account reviews across Consumer Relationships. These roles are focused on supporting high-quality, consistent decision-making by ensuring reviews are aligned to policy, regulatory requirements and risk standards. As a Financial Crime Quality Assurance Analyst, you'll play an important role in reviewing case decisions, identifying risks and supporting improvements across Financial Crime Operations. You'll work closely with Team Managers, senior colleagues and specialist teams to ensure consistent and effective quality assurance across the function.

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