Occupancy & Facilities

About the role

Maintain continuous and efficient operation of the applications and servers, guarantee the security of the information in the network with its corresponding support, train and allow to be trained in capabilities documented in IT capability matrix.

Responsibilities

• Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees
• Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employees
• The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.
• Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices
• Basic printer support, Basic VOiP equipment, Support for mobile devices
• Install and troubleshoot the VPN client like the Cisco connect. Webex, Jabber installation and troubleshooting.
• Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows, Linux and scanner, printer, fax, VOIP phones
• Installation, good troubleshooting skills of desktop client applications like MS Office, Acrobat, AutoCAD, Java, VPN Software, Symantec Antivirus, Visio, dameware, PDF creator, WebEx etc.
• Basic understanding of OS, application deployment solutions like Netinstall or Microsoft Deployment services, SCCM.
• Knowledge of support for Mobile devices, with focus on Android
• Basic Administration of windows 2003, 2008, 2012 Server, Active directory, File server, DFS rights, DHCP, DNS, WINS.
• Hands & Eyes support for Data Center activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation
• Understanding or knowledge of RAID, Storage SAN, NAS, backup tape technologies.
• Knowledge in network - LAN, WAN, functionality of switches, routers, firewalls and VPN
• Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk.
• Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
• Provide support to VIP users with excellent communication and adherence to ITIL process.
• Responsible for all back-end IT administration located at the facility,
• Hands & Eyes support includes all the local computers email, authentication, and backup servers, network infrastructure, switches, routers, network data connections and other basic systems administration tasks (backup administration, and Printer/ Scanner administration etc.).
• Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
• Work closely with Corporate Information Technology department to identify and address facility related technology requirements.
• Provide device installation, initial instructions on hardware/software and problem resolution.
• Support the Campus Locations on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support
• Ensure proper maintenance and operation of the data center and its components.
• What You Need to Be Successful
• Initiative
• Innovation
• Effective communication
• Adaptability
• Orientation to quality
• Customer orientation
• Orientation to profitability
• Management through processes and indicators
• Bonus Points if You Have
• Leadership.
• Change Orientation.
• Collaboration.
• Judgment.
• Result Driven.
• Analytical.
• Problem solving skill

Benefits

Additional Information

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Corporate We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company's award-winning success. Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

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