Receptionist

About the role

Acting as the first point-of-contact to all guests and callers, the Receptionist greets and assists clients and the pubic both on the telephone and in person with courtesy, consideration and professionalism. The Receptionists handles incoming, outgoing mail, faxes, performing general office duties and furnishing clerical support for the office staff of the agency. DUTIES & RESPONSIBILITIES: Answers telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Open, read, route, and distribute incoming mail, including scanning and coding/indexing when necessary. Process outgoing mail as needed. Schedule and confirm appointments for clients, customers, or supervisors. Provides administrative support for all departments such as, printing, filing, photocopying, data entry, scanning, binding and collating, downloading company reports, mail distribution and mail-outs. Helps with data entry, reports, numbers, etc. as assigned. Performs other duties and projects as assigned.

Requirements

• High School Diploma / GED required
• KNOWLEDGE / SKILLS / ABILITIES:
• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
• Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
• Computer skills: proficiency with Microsoft Office Suite and Outlook.
• WORKING CONDITIONS AND PHYSICAL DEMANDS:
• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Maintain work pace appropriate to general workload; perform activities on schedule, maintain regular attendance/punctuality within specified tolerances; complete normal workday and/or week; perform at a consistent pace without excessive rest periods.
• WHY CHOOSE HUB?
• HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by loc

Benefits

Additional Information

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

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