IT Field Service Engineer

Responsibilities

• Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting
• Support end‑user computing environments and associated applications
• Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features
• Install, configure, and support third‑party software applications
• Utilize remote monitoring and troubleshooting tools to resolve issues efficiently
• Create, manage, and deploy workstation images using enterprise imaging tools
• Leverage Windows PowerShell for task automation and configuration management
• Install, monitor, and remediate antivirus and anti‑malware solutions
• Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity
• Support cloud and hybrid environments
• Document configurations, procedures, and resolutions
• Deliver excellent customer service while managing multiple priorities effectively
• Travel & Physical Requirements (Important):
• 75% travel required , primarily to onsite locations across the West Coast
• Ability to bend, stand, and work with technical hardware
• Must be able to lift and move computer equipment, including lifting up to 100 lbs unassisted when required
• Required Experience & Skills:
• 3-5 years of experience supporting Windows workstation environments
• Strong knowledge of:
• Windows Active Directory, Group Policy, and Domain Controllers
• Remote troubleshooting tools and techniques
• Antivirus and anti-malware solutions and remediation
• PowerShell scripting and basic task automation
• Networking fundamentals (TCP/IP, firewalls, routing, VPN clients)
• Imaging and deployment tools (e.g., Desktop Central, PDQ, or similar)
• Cloud and hybrid IT environments
• Excellent troubleshooting, analytical, time-management, and customer service skills
• Strong verbal and written communication abilities

Requirements

• Experience supporting distributed or field-based environments
• Experience in regulated or security-focused environments
• Familiarity with infrastructure and endpoint security best practices
• Work Schedule:
• Monday-Friday, 8:00 a.m. - 5:00 p.m.
• Occasional evenings or weekends required based on on-call scheduling and business needs
• Telecommuting & Technical Requirements:
• Telecommuting available on an as-needed basis
• Must maintain reliable home internet:
• Cable or Fiber connection
• Minimum 20 Mbps download / 5 Mbps upload
• If this sounds like you-a hands-on problem-solver who thrives in fast-paced, field-based environments and enjoys tackling complex issues as they arise-we encourage you to apply.
• Compensation Range
• $30 - $45/hour with opportunity for overtime pay

Benefits

Additional Information

Job Description: We are seeking an experienced IT Field Service Engineer to provide hands-on technical support across multiple onsite healthcare locations throughout the United States, with approximately 75% travel-primarily on the West Coast .

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Company Intel

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