Manager

Benefits

Additional Information

To support the daily operations, being hands on during service. To resolve any guest complaints calmly and promptly. Ensure all team members are delivering a great guest experience, whilst upselling where possible. To retain excellent product knowledge of both food and beverage offerings To seek opportunities to innovate and improve throughout. Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development. Maintain accurate records of Health and Safety, Food Safety and orders. To uphold the highest standards of cleanliness. To attend all training and development course as requested. To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge. To carry out any other reasonable duties as required by management. Proven experience in managing a food and beverage service Barista experience (advantageous) Strong leadership and communication skills Positive can-do attitude Ability to work under pressure to meet business needs Highly developed attention to detail and record keeping Passion for hospitality and delivering a great guest experience Great team player Leads by example and takes initiative Meal on shift Endless tea and coffee on shift Enrolment into the WSH pension scheme Up to 33 days annual leave (plus extra day for your birthday off) Enhanced maternity, paternity and family friendly leave with length of service Access to everyday discounts and communication portal Employee Assistance Programme and qualified Mental Health First Aiders Cycle to Work scheme Opportunity to develop and further your career in an exciting company

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