Director of Care (DOC) - Full time - York

Responsibilities

• Cultivate - lead the resident care team , providing day - to - day guidance and f oster ing a
• positive work environment that encourages collaboration, accountab ility, drives high
• performance and ensures retention by delivering an exceptional employee experience.
• Train - Ensure that all care staff receive the education required for the effective
• performance of their roles and promoting professional development .
• Financial stewardship - Manage the care staff complement consistent with the
• Extendicare model of care that meets the provincial/legislated hours of care . O versee
• the financial management , including assisting with budget preparation and variance
• analysis of the nursing department
• Comply - Monitor and ensure compliance with all healthcare regulations, licensing
• requirements, accreditation standards and labour and employment standards, including
• timely investigations and consistent action planning .
• Risk Management - Identify and manage resident issues as they arise, and ensure
• clinical risks are mitigated and immediate action taken on critical incidents in keeping
• with regulatory requirements.
• Customer Service - By employing the customer service mindset, accept and respond
• to feedback (complaints, recognition or suggestions) from residents, f amilies,
• vendors and team members with acknowledgement and empathy.
• Resident Care - Oversee resident assessment and care planning processes, ensuring
• personalized care plans are developed and implemented based on resident
• preferences .
• Collaborate - P articipate actively and collaborate with the leadership team and liaise
• with care staff, residents and families to deliver and optimize resident care.
• Improve - Implement quality improvement initiatives to enhance resident safety ,
• wellness and satisfaction , because we are relentless in our efforts to improve.
• Strateg ic planning - in support of the home level strategic priorities, develop the
• operational plans with respect to clinical operations and staffing, which support and
• enhance resident care.
• Community partnership - engage with vendors on quality initiatives and training
• requirements, collaborate with community health partners for the betterment of
• resident care
• Values Alignment - Uphold and promote the organization's Mission, Vision and Values
• and philosophy regarding ethics, morality, and integrity

Requirements

• Bachelor's degree in Nursing; Master's degree preferred.
• Current and unrestricted registration as a Registered Nurse with the applicable
• Provincial licensing body is required.
• Minimum of 5 years of nursing experience, in addition to at least 2 years in a
• leadership role in a long - term care facility or other health facility .
• Working knowledge of long - term care regulations, standards, and best practices.
• Demonstrated expertise in leadership, communication, and interpersonal skills.
• Ability to work collaboratively with interdisciplinary teams and build positive
• relationships.
• Proven track record of implementing quality improvement initiatives and achieving
• positive resident outcomes.
• Proficient in electronic health records (EHR) systems and other relevant technology
• Core Competencies
• Business Knowledge
• Industry/Regulatory Knowledge
• Program Administration
• People Management
• Customer Service
• Priority Management
• Attributes of an Effective Leader
• Strateg

Benefits

Additional Information

Job Description Director of Care - Full time - York Mission : As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better , by leading a high performing team that is dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and compassionate leader who leads the care team in delivering exceptional resident centered care at a long - term care home . The D OC manages all aspects of care operations, ensur ing best practice s consistent with Extendicare , Accreditation standards and provincial regulations . Leading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience. Engagement with residents and families to develop a trust relationship is key to resident satisfaction and achieving our mission to provide people with the care they need, wherever they call home . Key Outcomes: - Serve as a strong advocate for resident safety and the ongoing improvement of quality care. - Attain high r esident and f amily engagement as measured through Experience Survey Results , by caring for each person as we would our own family - Consistently meet or exceed all quality and clinical indicators for residents through the effective execution of required clinical programs. - Foster a positive culture and employee experience , driving an increase in overall employee engagement compared to the previous year. - Ensure adherence to regulatory compliance regarding resident plan of care, as well as organizational standards, policies, and procedures.

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