Senior Associate, Program Operations & Events

Responsibilities

• Program Operations & Project Management
• Manage the full lifecycle of an information submission and review process, from platform setup and testing through final reporting and program closeout.
• Serve as the primary project manager and liaison between client stakeholders and technology vendors.
• Coordinate reviewer onboarding, communications, training, and support throughout the review process.
• Maintain reporting dashboards and provide regular status updates to stakeholders.
• Lead support for inquiries, ensuring timely and professional responses.
• Serve as the subject matter expert for the information submission and review platform, troubleshooting issues and partnering with vendors on enhancements and solutions.
• Event Support & Stakeholder Engagement
• Support more than 200 events during the spring and summer program cycle.
• Manage event-related communications and inquiries from partner organizations and event hosts.
• Facilitate virtual information sessions and training opportunities for event hosts and stakeholders.
• Oversee document management processes and maintain program resources and materials.
• Vendor & Technology Management
• Manage relationships with multiple technology and content vendors.
• Coordinate implementation and support of event technology platforms.
• Oversee event platform administration and content management processes.
• Partner with vendors to ensure successful execution of program requirements and event deliverables.
• Monitor timelines, deliverables, and issue resolution across multiple external partners.

Requirements

• 3-5+ years of experience in project management, program operations, event management, or a related field.
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously.
• Experience coordinating complex projects with multiple stakeholders and external vendors.
• Strong written and verbal communication skills.
• Demonstrated ability to work independently while collaborating effectively across teams.
• Experience managing technology platforms, databases, or online submission systems preferred.
• Customer-service mindset with the ability to respond professionally to inquiries and resolve issues.
• Proficiency with Microsoft Office Suite and virtual collaboration tools.
• Experience supporting events, training sessions, webinars, or stakeholder engagement initiatives is preferred.
• What Makes You Successful
• You are proactive, resourceful, and solutions-oriented.
• You thrive in fast-paced environments with competing deadlines.
• You can balance attention to detail with the ability to see the bigger picture.
• You are comfortable working directly with clients, partners, vendors, and senior stakeholders.
• You take ownership of your work and consistently follow through on commitments.
• 💼 Comprehensive benefits package included (medical, dental, vision, 401(k), and more)

Additional Information

About Markham Markham is a creative agency built for people who love bringing big ideas to life. We partner with leading organizations, associations, corporations, and nonprofits to design and deliver impactful experiences that connect people, inspire action, and drive results. Our team thrives at the intersection of strategy, creativity, and flawless execution. We value collaboration, accountability, innovation, and a willingness to roll up your sleeves and get things done. If you're energized by fast-paced environments, complex projects, and meaningful work, we'd love to meet you. Why Markham At Markham, you'll join a team of passionate professionals who care deeply about the work we do and the people we do it with. We offer the opportunity to contribute to meaningful programs, collaborate with talented colleagues, and make a tangible impact through innovative events and experiences. Markham is an equal opportunity employer and is committed to fostering an inclusive environment for all employees. Position Overview Markham is seeking a highly organized and detail-oriented Senior Associate, Program Operations & Events to support a national civic education initiative. This role serves as a critical project management and operations resource, leading the administration of a large-scale essay submission and judging process while supporting hundreds of live events across the country. The ideal candidate is a strong project manager who enjoys managing multiple moving pieces, working with external vendors, supporting stakeholders, and creating seamless processes. This individual will serve as a primary liaison between clients, vendors, judges, and event hosts, ensuring a high-quality experience from program launch through event execution.

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