Restaurant Captain

Responsibilities

• Team Leadership: Lead and motivate the front-of-house team to deliver excellent customer service.Conduct pre-shift meetings to communicate daily specials, promotions, and service expectations.Provide training and guidance to new staff members.Foster a positive and collaborative work environment.
• Customer Service: Ensure a high level of customer satisfaction by personally attending to special guest needs and requests.Resolve customer complaints or issues promptly and professionally.Monitor and maintain a welcoming and comfortable dining atmosphere.
• Order Management: Oversee the order-taking process and ensure accuracy in order delivery.Coordinate with kitchen staff to ensure timely and synchronized food service.Monitor and manage table turnover efficiently.
• Quality Control: Conduct regular quality checks on food and beverage items before they are served to guests.Ensure adherence to food safety and hygiene standards.Monitor cleanliness and organization in the dining area.
• Communication: Maintain clear and open communication with kitchen staff, servers, and other team members.Relay important information regarding menu changes, specials, and operational updates.
• Training and Development: Provide ongoing training to front-of-house staff on service standards and best practices.Conduct performance evaluations and offer constructive feedback.Identify training needs and opportunities for professional growth among team members.

Requirements

• Proven experience as a Restaurant Captain or similar role in the hospitality industry.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of food safety and sanitation regulations.
• Ability to work in a fast-paced environment and handle stressful situations.
• Availability to work evenings, weekends, and holidays.
• Education and Certification:
• High school diploma or equivalent.
• Certification in food handling and safety is a plus.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at INCOQNITO PTE. LTD.? Share your experience