Talent & Culture Partner, R&D

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next R&D Talent & Culture Partner. This position sits within the People Team and reports to the VP of Talent Experience and Inclusion. Serve as the primary advocate and key driver for our global Talent & Culture programs, collaborating with key stakeholders to co-create and lead initiatives tailored to the specific cultural and organizational needs of R&D. (R&D houses Product & Engineering and is led by Twilio's Chief Product Officer) You will be responsible for designing and executing talent programs and initiatives that connect enterprise-wide HR cycles to R&D's specific business goals - ensuring Twilio's Product & Engineering functions are effectively developing, assessing, and rewarding our top technical talent.

Responsibilities

• In this role, you'll:
• Serve as the main liaison between the global TED team and the R&D HRBPs & R&D LT.
• Design and execute a localization strategy that connects global HR cyclical programs to R&D's strategic goals, striking the right balance between standardized global offerings and bespoke R&D business needs.
• Build robust VP/SVP pipelines and guide targeted development to accelerate the readiness of key talent across the organization.
• Architect and deliver on a R&D talent development approach in partnership with business leaders and HRBPs, leveraging tools like calibration and succession, to deliver outcomes.
• Ensure the regular and effective assessment of employee skills and performance across R&D, enabling leadership to efficiently reward, promote, develop, and manage their teams.
• Design and maintain a functional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of talent programs.

Requirements

• *Required:
• Bachelor's degree required; advanced degree or professional certifications in HR/OD preferred.
• Minimum 10+ years as an HRBP, talent management, or talent development (preferably in a global, matrixed environment).
• Prior experience partnering with Engineering, Product, or R&D organizations in a fast-paced, global tech company.
• Deep understanding of cyclical HR processes (performance management, compensation, talent reviews/calibrations) with demonstrated ability to translate and adapt global corporate programs to meet specific business unit needs.
• Proven track record of working directly with senior leadership (Sr. Director, VP+) to design and execute leadership development, succession planning, and executive readiness programs.
• Excellent consultative skills with the ability to influence without direct authority, push back constructively, and act as a trusted coach to senior leaders and HR Business Partners.
• Strong communication, facilitation, and storytelling skills that engage diverse audiences and drive clarity in complex environments.
• Location
• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• Travel
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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