Operations Consultant - Advisor Transitions

Responsibilities

• Process Optimization: Analyze current onboarding workflows, identify inefficiencies, and implement streamlined, scalable solutions
• Cross-Functional Collaboration: Work closely with internal stakeholders and partners including Recruiting, PCG, Registrations, Marketing, etc. to align processes and remove friction points
• Change Management: Lead and support process and structural changes, ensuring smooth adoption across large, matrixed teams
• Risk & Compliance Alignment: Ensure all processes meet regulatory and firm requirements while maintaining efficiency
• Data-Driven Decision Making: Leverage metrics, KPIs, and reporting to evaluate process effectiveness and guide improvements
• Standardization & Documentation: Develop SOPs, playbooks, and process maps to ensure consistency and clarity across partner groups
• Continuous Improvement Culture: Promote Lean/Six Sigma or similar methodologies to embed ongoing improvement
• Advisor Experience Focus: Enhance onboarding experience to create better structure, accountability and increase satisfaction
• Core Behaviors / Competencies:
• Strategic & Systems Thinking
• Sees the end-to-end onboarding journey across internal teams and partners (Recruiting, PCG, Registrations, Marketing, etc.)
• Identifies upstream and downstream impacts before making changes
• Adaptability & Change Leadership
• Thrives in a highly dynamic, evolving environment with frequent process and structural changes
• Leads partner groups through ambiguity with clear communication and structure
• Collaboration & Influencing
• Builds strong relationships across diverse stakeholder groups
• Influences without authority in a matrixed organization
• Analytical & Data-Driven
• Uses data and feedback to diagnose problems and validate solutions
• Balances quantitative insights with operational realities across multiple teams
• Process Discipline & Continuous Improvement
• Applies structured methodologies (Lean, Six Sigma, Agile)
• Continuously challenges the status quo and seeks simplification
• Risk-Aware Decision Making
• Balances efficiency gains with regulatory and operational risk
• Proactively identifies and mitigates control gaps
• Communication & Clarity
• Translates complex, cross-functional processes into clear, actionable insights
• Communicates effectively with frontline teams, partner groups, and leadership
• Ownership & Accountability
• Takes end-to-end ownership of initiatives spanning multiple teams and partners
• Drives measurable results and follows through on commitments
• Customer (Advisor) Focus
• Keeps the advisor experience at the center of process improvements
• Designs solutions that reduce friction and improve onboarding timelines
• Resilience & Execution Focus
• Manages competing priorities across stakeholders and high volumes of change
• Delivers results in fast-paced, high-stakes environments
• Licenses/Certifications:
• FINRA SIE and Series 99 - Not required, but highly preferred.
• Education
• High School (HS) (Required)
• Work Experience
• General Experience - 6 to 10 years
• Certifications
• s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
• Travel
• Less than 25%
• Workstyle
• Hybrid
• At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
• We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through o

Benefits

Additional Information

Job Description Summary This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week, averaging 12 days per month, in our St. Petersburg, FL Corporate Office. The Operations Consultant in our Advisor Transitions dept drives continuous improvement across advisor onboarding operations by analyzing, designing, and optimizing end-to-end processes. This role partners with cross-functional teams, including Recruiting, PCG (Private Client Group), Registrations, Marketing, Compliance, Operations, Technology, and Risk, to improve efficiency, reduce risk, enhance advisor experience, and ensure scalable processes in a rapidly changing environment. Job Description

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