Sales and Marketing Director (Family Ambassador)

Responsibilities

• Lead census growth efforts as part of the Community Leadership team
• Assess prospective residents and align them with appropriate Silverado services
• Manage follow-up, relationship-building, and data tracking
• Generate referrals through market analysis and outreach
• Represent Silverado's mission through public relations and community engagement
• Serve as Manager-On-Duty, trainer, and supervisor as needed

Requirements

• 3-5 years in customer success/service with strong organizational and presentation skills
• Proven success in solution-building and team collaboration
• Preferred: healthcare or dementia care experience; clinical background a plus
• Bachelor's degree preferred, negotiation skills a bonus
• Demonstrates strong verbal and written communication skills across diverse audiences
• Some Other Things to Consider:
• Flexible schedule, including weekends
• Active role: walking, bending, lifting (up to 25 lbs.)
• Must be comfortable with animals and neurodegenerative conditions
• Valid driver's license and clean driving record required
• Why Choose Silverado?
• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Strong internal mobility and ongoing training
• Competitive base salary + generous commission plan
• Schedule: Tuesday - Saturday
• #LI-TF1
• Anticipated pay range
• $90,000 - $100,000 USD
• Silverado offers the following benefits to eligible employees:
• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
• Silverado does not accept candidates from outside recruiters or agencies for this role. *
• To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure
• Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).
• Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security
• EOE/M/F/D/V

Benefits

Additional Information

Join Silverado Newport Mesa , a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We're a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We're hiring a Sales and Marketing Director (Family Ambassador) -a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives. Be a leader with a memory care innovator! You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You're highly organized, emotionally intelligent, and committed to delivering exceptional service.

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