Customer Excellence Representative

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As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry. Chemours is seeking a CER (Customer Excellence Representative) to join our team. This position will be available at our Seoul, Korea location. *This position is a 1.5 year contract role.* The Chemours CER (Customer Excellence Representative) delivers outstanding customer service by managing orders, inquiries, and issue resolution. This role collaborates closely with Sales team, Supply Chain and other function to ensure a seamless customer experience and drive continuous improvement. Please write job summary here The responsibilities of the position include, but are not limited to, the following: Perform customer order fulfillment services with SOX compliance, internal and external compliances. Manage the end-to-end Order-to-Cash process, including: Onboard New Customers Process stock transport order and customer orders using SAP R3 ERP system Monitor orders through delivery and update sales team and customers Customs declaration Billing Payment collection: Support sales team for payment collection Customer training for portal order placement Rebate/Commission handling Credit/Debit handling Customer complaint handling (including return order handling) The following is required for this role: Bachelor's degree 2+ years of relevant work experience (Customer service or Supply chain) Prior knowledge and experience in SAP Good understanding of the trading business model and sufficient international trade knowledge Customer-centric mindset with high-level customer care/focus experience Strong interpersonal and communication skills to link different departments and deliver the result Teamwork, collaboration, and ability to interact at all levels of the organization and solve problems Good English skills including speaking and writing The following is preferred for this role: Experience in a customer service role within the chemical or manufacturing industry Good commercial acumen knowledge (International Trade, Import & Export shipment process & documentation, Customs & Tax)

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