Customer Service Specialist

About the role

The Customer Service Specialist manages customer accounts, ensuring accurate order processing, issue resolution, and a high-quality customer experience. This role works closely with customers and cross-functional teams to drive timely, effective solutions and support operational efficiency.

Responsibilities

• Manage customer orders, including entry, tracking, and follow-up
• Serve as the primary point of contact for customer inquiries and issue resolution
• Investigate and resolve shipping, invoicing, and order discrepancies
• Partner with cross-functional teams (AR, warehouse, transportation, supply chain) to address escalations
• Monitor account activity and identify trends or risks
• Maintain accurate documentation in internal systems
• Support claims processing and follow through to resolution
• Communicate proactively with customers on order status and issues
• Identify opportunities to improve processes and efficiency
• Cross-train across warehouse and transportation functions as needed

Requirements

• Minimum:
• High school diploma or equivalent
• 2+ years of experience in customer service, logistics, or order management
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office
• Preferred:
• Experience in distribution or logistics environments
• Familiarity with claims/returns processing
• Experience with systems such as SAP, WMS, or TMS
• What Success Looks Like
• Accurate, timely order processing
• Strong resolution of customer issues and escalations
• Effective collaboration across teams
• Positive customer and stakeholder feedback
• Contributions to process improvements
• Our Base Pay Range for this position
• $17.16 - $28.60
• McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
• McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
• McKesson job postings are posted on our career site: careers.mckesson.com .
• McKesson is an Equal Opportunity Employer
• Join us at McKesson!

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Location: Olive Branch, MS Schedule: Monday - Friday | 7:00 AM - 3:00 PM

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