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Application support Engineer

External
OVERSEA-CHINESE BANKING CORPORATION LIMITED logoOversea-chinese Banking · Ocbc Centre East, Singapore
S$96K–S$156K/yrFull-timeUnknownToday
Information Technology
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About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Requirements

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • At least 10 years of experience in application support management.
  • Hands on Experience with IIS, WebLogic Server
  • Proficient in JAVA application support and troubleshooting.
  • Experience with RESTful APIs, messaging queues (e.g., Kafka), and containerization (Docker/Kubernetes) is a plus.
  • Familiarity with monitoring and logging tools such as ELK Stack, Grafana
  • Experience with Spring Boot and Microservices architecture.
  • Solid understanding of databases (MySQL, Oracle & Postgres ) and ability to write and optimize SQL queries.
  • Hands-on experience with IIS and Oracle WebLogic Server, including deployment support, configuration, monitoring, troubleshooting, and performance tuning.
  • Good understanding of CI/CD pipelines and DevOps practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and ability to work collaboratively in a team environment.
  • Ability to work under pressure and handle multiple priorities.

Benefits

How you succeedWhat you doProvide technical support for credit processing applicationsMonitor application performance, availability, and functionality; troubleshoot and resolve related incidents promptly.Analyse logs, error messages, and system metrics to diagnose and identify root causes of issues.Collaborate closely with development, QA, and infrastructure teams to escalate and resolve complex technical problems.Conduct impact analysis and assist with the deployment of patches, fixes, and software upgrades.Document incidents, resolutions, and workarounds thoroughly in the knowledge base for future reference.Participate in on-call rotations to deliver timely support during critical incidents and outages.Assist with performance tuning and optimization efforts to enhance application efficiency.Support integration points between microservices and external systems, ensuring seamless communication.Adhere to ITIL best practices and maintain compliance with established service level agreements (SLAs).

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