IT & Data Support Specialist

About the role

KoBold Metals is a mineral exploration company using AI to explore for the metals we need for our transition to a low-carbon economy. KoBold's business is discovering, defining, expanding, and developing mineral resources, and KoBold's objective is to achieve a step-change improvement in exploration success: we aim to discover more tier 1 resources, faster, and with fewer failures. KoBold has a global portfolio of more than 50 exploration properties targeting nickel, copper, cobalt, and lithium, which range from 100%-owned to partnerships with both majors, junior explorers, and prospectors. Our team includes the best of the industry in exploration geoscience, data science, software engineering, operations, and business personnel. Prior to joining KoBold, KoBold team members have made nearly 20 discoveries. Our exploration programs are co-led by our geoscientists and data scientists, who develop exploration hypotheses, rigorously quantify uncertainty in our understanding of the subsurface, and design data collection programs that most effectively reduce uncertainty, drawing upon a large suite of proprietary exploration technology built by our data scientists and software engineers. Our field programs validate and improve the system and have demonstrated material improvements over conventional exploration methods. KoBold is privately held and our investors include: institutional asset managers T. Rowe Rice and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Bill Gates's Breakthrough Energy Ventures, BOND Capital, Standard Investments, and Sam Altman's Apollo Projects; and leading natural resources companies Equinor, Mitsubishi, and BHP. Position Summary The role of the Network Support Technician is to provide software, hardware, and network problem resolution to all computer users. You will respond to help desk support requests, perform general workstation configuration, maintenance, and clearly communicate technical solutions in a user-friendly professional manner. You will proactively identify opportunities to improve KoBold's technical environment, automate routine tasks, and help discover and implement leading software and hardware tools in the industry. You will work with people across the entire company but will work particularly closely with engineering and operations. This position combines front-line IT support with data digitization responsibilities, providing critical technical assistance to ensure smooth and reliable operations. As the first point of contact for users, you will diagnose and resolve hardware and software issues across multiple time zones, delivering support both remotely and on-site. Beyond troubleshooting and user training, you will contribute to system maintenance and operational reliability, while also digitizing unstructured data into accurate, well-organized records that enhance accessibility and efficiency across the organization. This role is based out of our Lusaka Office and may require occasional travel to and from site locations. Please note that this is not a traditional 8:00 a.m. to 5:00 p.m. position-working hours are 4:00 p.m. to 6:00 a.m., requiring flexibility and commitment to supporting global operations.

Responsibilities

• Testing and evaluating new technology to ensure compatibility and efficiency with existing systems.
• Monitoring and maintaining computer systems and networks, responding promptly to service issues and requests.
• Providing technical support across the company (in person or over the phone) and creating step-by-step training material for system users.
• Install, configure, and maintain computer hardware, software, operating systems, printers, scanners, and network devices.
• Setting up accounts for new users and managing access permissions and passwords.
• Apply security updates, antivirus protection, and system upgrades to desktops, laptops, and mobile devices.
• Troubleshoot and diagnose hardware, software, network, and connectivity faults through to full resolution.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Troubleshooting system and network issues, diagnosing and solving hardware or software faults.
• Record, track, and document support issues and resolutions to maintain an accurate service log.
• Assess system performance, identify areas for improvement, and ensure efficient deployment of IT and network resources.
• Safeguard data storage systems, manage structured backup processes, and support disaster-recovery readiness.
• Digitize unstructured data, ensuring accuracy, consistency, and proper organization within centralized systems.
• Maintain and categorize digitized records to enhance accessibility and improve cross-team workflows.
• Collaborate with internal teams to streamline data processes, support system optimization, and strengthen digital efficiency across the organization.

Requirements

• Intellectu

Benefits

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