Senior Operations Manager - Scarborough

Responsibilities

• Lead, coach, and develop multiple Water Operations teams, fostering strong engagement and effective situational leadership
• Plan and organize work to ensure staffing, quality, timelines, and customer commitments are met
• Act as Project Manager/Project Lead for strategic, cross‑functional initiatives within Water Operations
• Identify and implement process improvements and efficiency opportunities using data and performance metrics
• Partner with Finance and Operations leaders to manage OPEX, budgets, and cost‑savings initiatives
• Address escalated or complex issues and proactively remove obstacles
• Collaborate with internal teams and external vendors to coordinate efforts and resolve issues
• Prepare reports and analyses to communicate performance, risks, and progress to leadership
• Collaborate with and manage priorities of engineering allocations from our corporate engineering team.

Requirements

• Bachelor's degree
• 5-7+ years of people leadership experience in operations, manufacturing, or supply environments
• Proven experience leading cross‑functional projects and teams
• Strong financial acumen with experience managing budgets and cost initiatives
• Excellent communication, problem‑solving, and organizational skills
• Customer‑focused mindset with solid operational and business judgment
• Proficiency with Microsoft Office and relevant business systems
• Work Environment
• Office and operations environment with standard physical demands
• Some travel may be required
• What You Can Expect From Us:
• Base salary of $150K-$160K based on experience
• Opportunity for an annual bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
• Why IDEXX?
• We offer competitive compensation, incentives, and benefits. You'll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.
• IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
• #LI-JH1

Benefits

Additional Information

As a Senior Operations Manage r within Water Operations, you will lead three teams including Water Manufacturing, Water Buyer/Planning, and Water Supply Quality Engineering. You'll oversee day‑to‑day operations, develop and engage a high‑performing team, and keep work aligned with business priorities. The role also serves as a project lead for strategic initiatives, partnering cross‑functionally to improve performance, manage costs, and enhance the customer experience.

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