Customer Care Executive

About the role

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern. - Resolve at least 90% queries received on the first instance without escalation. - Ensure accurate data logging into the CRM system in compliance with internal standards. - Able to identify problems and make recommendation for change or improvements. - Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback. - Build and maintain positive, trusting relation ships with customers through open and empathetic communication. - Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role. - Participate in cross-training to expand expertise in other domains - Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policiesand requirements. - Perform any ad-hoc tasks assigned.

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Company Intel

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